Straight-talk advice on marriage, parenting, work and the everyday crossroads of life. From a longtime wife, mom, and marketing VP who’s been there. Welcome.

If Doing Good Isn’t Part of Your Corporate DNA, Consumers Won’t Buy It

I’m talking about companies that have made a strategic commitment to make “goodness” part of their brand’s equity. They link responsible brand citizenry into what the brand essentially represents to consumers.

I received a round of support for this idea in a conversation I had recently with Marc Pritchard, global marketing officer and global brand-building officer for Procter & Gamble. “People are definitely embracing brands that are purpose-inspired and benefit-driven,” he told me. “As such, over the course of the last few years … we’ve looked at how to make the social benefit of a brand congruent with its core equity.”

By way of example, Marc told me about the Pampers UNICEF Program, which focuses on eliminating maternal and neonatal tetanus in developing countries. “The benefits of the Pampers product are fitness, dryness, comfort,” Marc said. “This makes for happier, healthier babies. It makes their lives better, and it makes moms’ lives better. With our Pampers UNICEF Program, for every package of Pampers a parent buys, P&G will donate the cost of one tetanus vaccine to save the life of a child. What’s important to take away from this is that we aligned the core benefit of the brand — healthy babies — with the societal benefit of the program. If you can’t tie the benefit of your actions to the essential DNA of the brand, it doesn’t help your revenue or the brand’s equity with the consumer.”

Marc’s last point is vital to success. If consumers don’t get the intrinsic link between brand benefit and social purpose, they won’t buy it, literally or figuratively. To be believable and sustainable, your efforts must be fundamental to both the brand promise and the business strategy. They must be built into the brand’s identity and part of a long-term business model. To say they must also give your brand a competitive advantage is a given.

P&G is leading us into the next 30 years of marketing.

One response to “If Doing Good Isn’t Part of Your Corporate DNA, Consumers Won’t Buy It”

  1. Catherine Juon Avatar
    Catherine Juon

    Hi Lori! If you love the idea of doing good, you would LOVE the Small Giants Community! The angle there is a little bit different – all the Small Giants are doing good because they’re compelled to, not so much for the brand benefit… But the end result is similar. I think an example of this close to home would be Zingerman’s and the work they do with Food Gatherers. Paul and Ari from Zingerman’s were compelled to find a way to get food that would otherwise be wasted into the hands of people who need it; and in the process of doing good they just “happened” to create brand equity. The Small Giants Community is in the process of going online to share more of those kind of stories – check it out @SmallGiantsBuzz on Twitter. 🙂

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Scarlett of Suburbia shares personal opinions and general life perspective for entertainment and informational purposes only. It is not professional, medical, psychological, legal, or financial advice, and no columnist-reader relationship is created by reading this site or sending a message. For serious concerns, please consult a qualified professional. Submissions may be published, edited for length or clarity, and shared anonymously.