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Innovation at Whirlpool

What can executives learn from Whirlpool’s approach to screening ideas?

• Define Innovation A brief, concrete definition of innovation will help employees evaluate new concepts at the front end, screening out those that just don’t fit. As a concept progresses, keep returning to the definition to make sure that the idea still clears the bar.

• Never Kill Good Ideas A concept that might not be worth pursuing today—because of limited resources, for instance, or the lack of a partner—might be next year’s innovation. Don’t kill projects. Shelve them, and annually review all concepts for possible resurrection.

• Adjust Your Criteria Early in the process Whirlpool concepts are required to meet the basic definition of innovation. As projects progress, the evaluation criteria become more rigorous. Begin with easier requirements to avoid killing off concepts before they can be developed.

• Link Idea Screening with Strategy A concept might be innovative but still not smart for a company to develop because it would take the company too far afield. Make sure that the people evaluating ideas do so in the context of the company’s strategic goals.

Whirlpool has a strong process for fostering innovation in an old school manufacturing environment. If they can do it consistently, why can’t other companies?

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Scarlett of Suburbia shares personal opinions and general life perspective for entertainment and informational purposes only. It is not professional, medical, psychological, legal, or financial advice, and no columnist-reader relationship is created by reading this site or sending a message. For serious concerns, please consult a qualified professional. Submissions may be published, edited for length or clarity, and shared anonymously.